Refund Policy
Our refund policy is designed to ensure a fair and transparent experience for all customers. Please review the conditions below to understand how refunds and cancellations are handled.
Eligibility for Refunds
Refunds may be considered only for eligible cases such as damaged, defective, or incorrect items received. Products must be unused, in original packaging, and reported within the specified timeframe after delivery.
Non-Refundable Items
Certain items may not be eligible for refunds due to hygiene, safety, or regulatory reasons. Opened or used products are generally not accepted unless there is a verified issue with the product.
📦 Return Process
To request a return, contact our support team with order details and proof of the issue. Once approved, instructions will be provided for returning the item.
💳 Refund Processing
Approved refunds are processed using the original payment method. Processing times may vary depending on payment providers and banking procedures.
Order Cancellations
Orders can be cancelled before they are processed or shipped. Once dispatched, cancellations may not be possible, and the return policy will apply instead.
Refund Approval
All refund requests are subject to review and approval. We reserve the right to decline requests that do not meet the policy criteria or lack sufficient proof.
Shipping Costs
Shipping charges are generally non-refundable unless the return is due to an error on our side, such as incorrect or damaged products.
Policy Updates
We may update this Refund Policy from time to time to reflect operational or legal changes. Continued use of our platform indicates acceptance of the updated policy.